ClearScore Everywhere Contact Us
Version 1
25 June 2025
Get in touch
If you’re looking for support when it comes to getting borrowing right, you can get in touch with us.
Email us
Call us
0800 432 0142
Our opening hours
Monday to Thursday: 8:30am to 7pm
Friday: 9am to 3pm
We are closed on Saturday, Sunday and Bank Holidays
Write to us
ClearScore, Dakota House, Concord Business Park, Manchester, M22 0RR
Need to raise an issue?
We work hard to help you borrow right. However, if you feel we have got something wrong or wish to discuss an issue directly with us, we want to help make it right.
We take any complaints raised seriously, and will deal with the problem fairly, quickly and transparently. In many cases, we sort things out straight away.
Contact for complaints
If you have a complaint, we really want to hear from you so that we can put things right as soon as possible.
Write to us
ClearScore Complaints, Dakota House, Concord Business Park, Manchester, M22 0RR
Telephone
0161 498 7739
How we handle your complaint
We aim to deal with any complaints as soon as possible after receiving them. We’ll try to respond to you as quickly as we can, with a full explanation of what has happened in your case.
There may be occasions where we may need some more time to fully investigate your complaint, however, we’ll let you know if there are any delays and the reasons for this.
What if you’re unhappy with our response?
If we’ve already sent you a final response, or it’s been more than eight weeks since you initially made your complaint, you can ask the Financial Ombudsman Service to investigate this for you (Please note, you will only have 6 months from the date of our final response letter to escalate your complaint to the Financial Ombudsman Service).
Please see their details below:
Address
Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Phone
0800 023 4567
Website
Vulnerable customer support
At ClearScore, we understand that for a variety of reasons, such as health, financial, life events or personal circumstances, anyone can experience vulnerability and need some additional help. If you find yourself in a situation where you need help, we are here to support you.
Aro to ClearScore FAQs
When did ClearScore acquire Aro?
ClearScore acquired Aro and Aro Money in January 2025.
Do Aro and Aro Money still exist?
Legally, yes. Both Aro and Aro Money continue to exist as legal entities but the companies are being renamed.
Aro Finance Limited to ClearScore Everywhere Limited (trading as ClearScore) and Aro Money Limited to ClearScore Home Lending Limited (trading as ClearScore)
They will remain legally distinct from ClearScore Technology Limited
The rebranding is scheduled to take place on 23rd July 2025
Will ClearScore Technology Limited now have access to my personal data?
No. As outlined above, the two companies remain legally separate. This means any data collected by one cannot be shared with the other without your explicit consent.
Where do I go to get updates or information on my product application with ClearScore?
The Customer Solutions Hub in Manchester will continue to handle all enquiries and will operate as usual. If you wish to find out information about the ClearScore App, you should visit the ClearScore help centre.
If I’ve previously agreed to receive marketing from Aro (which is now also known as ClearScore), will I also hear from other businesses that are part of ClearScore?
No. You will only receive marketing communications from a company if you have given them specific consent to send them to you.